Ace the 2026 Certified Quality Engineer Exam – Elevate Your Expertise and Shine!

The management of "customer complaints" is defined as the process of receiving and resolving customer issues. This definition emphasizes the importance of addressing and rectifying concerns raised by customers, which is critical for maintaining customer satisfaction and loyalty. Effective management involves not only acknowledging complaints but also implementing solutions that meet customer needs and expectations.

By focusing on resolving these issues, organizations can gather valuable insights into areas for improvement, enhance their products or services, and foster stronger relationships with their customers. This process not only helps in correcting existing problems but also aids in preventing future complaints, ultimately leading to improved overall quality and customer experience.

In contrast, other options center around different aspects of business operations; they do not pertain directly to the management of customer feedback and complaints.